Our proven Envision | Embark | Experience methodology quickly delivers programs that work. . .
A World-class Support Model
TalentWave’s comprehensive program support model ensures an extraordinary client and contractor experience. Your organization receives elite expertise applied through best-practices methodologies for solution design, supply chain management, reporting and analytics, and compliance management. Our unique Envision | Embark | Experience methodology delivers programs that work:
- Envision – We design the perfect program to meet your objectives
- Embark – Quickly realize solution value while driving cost-savings and compliance
- Experience – Delivering our best client and contractor care for long-term program success
Each client is assigned an experienced and cross-trained service delivery team, including dedicated Program Specialists who serve as a single point of contact for all day-to-day account operations including new contractor engagements, assignment starts, onboarding requirements/documentation, issue resolution, assignment changes/extensions, assignment ends, and terminations. Every client receives a customized information portal, dedicated phone line and email address to ensure optimal support and ease of use.
Additional program support features include:
- Weekly Operational status meetings
- Quarterly Business Reviews to review program performance, key spend and assignment metrics, IC & Vendor compliance, program optimization and strategic initiatives
Dedicated on-site management is an available option for organizations with high-volume independent workforce activity and elevated service requirements.
Program Implementation & Support
Before launching each new TalentWave compliance and engagement program we create an Implementation Scoping Agreement with our client. This document is based on TalentWave’s vast expertise and proven best practice approach to implementing successful programs across many industries and outlines a clear project roadmap with:
- Clearly defined scope
- Major deliverables
- Roles and responsibilities
Over the course of implementing over 80 enterprise programs we’ve proven this vital pre-work sets each client up for success from the start.
Resistance to implementing an IC management program is frequently the main culprit behind low levels of adoption and even program failure. TalentWave has helped hundreds of organizations successfully strike the balance between acquiring talent and protecting the company through ongoing education and training.
TalentWave tackles the challenge of a compliance program resistance head-on; unlike many solution providers TalentWave stands as an IC advocate. Our compliance managers work directly with engagement managers to structure independent relationships when our ICverify system has made an employee recommendation. This approach accomplishes three goals: (1) it positions us as an advisor rather than an enforcer, (2) it provides a real grassroots training program where managers learn to structure projects to avoid worker-classification pitfalls, and (3) it demonstrates to the contractor that we are their advocate. Nothing protects your organization more effectively than educating managers and creating a program that keeps contractors happy.
TalentWave’s Objective is Simple: Delight Our Clients
TalentWave is made of exceptional people, and it is our people that make the difference for our clients! We strive to create an extraordinary experience for our program sponsors and each of the contractors we engage on their behalf. TalentWave’s team of well-trained professionals excels in all aspects of managing and engaging the flexible workforce. Certifications include SPHR, CCWP, CPP and Six Sigma quality principles.
The iConnect® solution incorporates an open architecture and integrates easily with many leading vendor management systems. Our vendor-neutral approach eliminates conflicts of interest that occur when staffing agencies are allowed to manage their competitors.
“Icon found ways to save us more than a million dollars this fiscal year through focused management efficiencies that lowered overall markups as well as reduced agency and conversion fees without compromising on service or quality.”
Vice President of Finance, Intuit
TalentWave’s comprehensive suite of independent workforce engagement solutions are delivered through our proprietary iConnect® SaaS technology platform.
There's Much More
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